Designer/Creative Support (m/f/n)

Project name: GUARD

Project description

The service is requested as part of the Guardians For Health initiative
In a world of fragmented healthcare, the management of patients with type 2 diabetes and cardiovascular and/or renal disease or high risk relies essentially on primary care practitioner's expertise, which often limits treatment decisions to only a few, typical parameters as well as local and individual practices (including programs, initiatives), that are not necessarily following current guidelines, resulting in the unnecessary loss of patient's lifetime.

What existing processes and services fail to address is a holistic approach, based on international/national guidelines, that addresses the entire range of risk factors and supports a practitioner's decision-making to achieve optimally tailored treatment plans for each patient.

To mend the fragmentation, Boehringer Ingelheim has initiated a multi-channel solution, imagined and shaped by a global multi-partnership community consisting of healthcare practitioners, professional societies, patient organisations and Boehringer Ingelheim.

We are developing a companion solution in the form of a browser-based app for practitioners that supports them in assessing risks at first glance, provides suggestions for the best possible treatments based on guideline recommendations, and contributes to a shared decision-making approach with the patients.

The digital tool aims to provide treatment recommendations to family doctors for treating type 2 diabetes (T2D) patients. By entering the patients current medication for glucose-lowering, cholesterol-lowering, anti-hypertensive, anti-platelet treatments (if applicable), together with required patient information such as blood sugar, the tool is generating an overview of suitable treatment choices together with additional information that the guidelines provide.

The tool has been developed over the course of 16 months and is currently being prepared for imminent beta testing with 120 pilot users in Canada. 

The know-how to support and continue to develop this solution is not present internally.

We work in agile, blending scrum and kanban, in sprints of 2 weeks, with the following ceremonies in addition to ad-hoc meetings:
1. Daily standup, 30 mins every week day, at 13:30 
During the daily standup, all team members provide an update on the tasks they have worked on the previous day. After that, the contractor works iteratively on their tasks.
2. Biweekly Sprint Review, Wednesday afternoon, 60 mins, with all stakeholders. During the sprint review, the team presents to the stakeholders an overview of the work done during the sprint, and answers their questions. After that, the contractor works iteratively on his tasks.
3. Biweekly Sprint Retrospective, Thursday afternoon, 2 hours, All team members discuss how the previous sprint went, what challenges occurred and actions for the next sprint are defined. The contractor will also provide their input in the discussion. After that, the contractor works iteratively on their tasks.
4. Biweekly Sprint Planning, Thursday afternoon 2 hours. The Product Owner and the Development Team define what will be the tasks for the next sprint, based on the availability, priorities and users feedback. After that, the contractor works iteratively on their tasks.


The scope of services includes the following tasks, to be independently performed by the external contractor:

- Execution of continuous remote user research, using appropriate formative and summative methods to understand user needs and usability performance of the product, in order to inform the stakeholders and improve both market viability and product-user fit. We would expect qualitative and/or quantitative research to be conducted every week in an open and collaborative manner. Please note all our participants are located in Canada. The qualitative research is expected to be conducted at times convenient to our participants. 
- Operational management of the research participants: tracking of hours that research participants are taking part in research sessions, booking research sessions and liaising with team members to address participant contract and invoicing issues. No recruitment will be necessary, participants are under contract. The contractor does not have to approve expenses.
- Collection, analysis, synthesis, presentation and discussion of research insights relating to above mentioned research sessions with the team, the Product Owner and project/initiative stakeholders.
- Formatting all research data into a research repository that will be provided bi BI (system and structure. 
- Consultation with the Product Owner so that the business perspective is contextualised in the generated insights. 
- Consultation with the Product Owner in regards to feature prioritisation based on the insights. 
- Contribution to project related sessions with the cross-functional team (engineers, data science, medical) in order to define solutions based on the research insights and the product prioritisation.
- User Experience design of prototypes and other creative deliverables, based on the insights generated and the prioritisation defined. The required fidelity of the deliverables will be identified based on the needs of the project. The design work will include updating the existing tool, developing new features critical to beta testing and identifying features critical to the go-to-market version.
- Validation of all creative assets (design files) with the legal and medical team and with the development team for feasibility and efficiency, and creation of additional creative assets as they require it.
- Structuring of all creative assets (design files) for shareability and longevity
- Assets and data are validated using our existing internal processes, this includes preparing assets in line with regulatory compliance.


The tools available include:
-   Figma (new design and prototyping tool)
-   Sketch (legacy design tool)
-   Craft for Sketch (legacy prototyping tool)
-   UserZoom
-   Dovetail app
-   MS Teams and the Microsoft 365 suite of online tools
-   Jira
-   Confluence


Possible timelines to be kept:
After an intial period of set-up and preparation of the research, we expect the following delivery cadence:

-   Weekly user research
-   Weekly presentation of insights from research
-   Delivery in each sprint of new product features and feature updates as identified by prioritisation and research findings.