UX Researcher

1. Project name: Research Operations in BI X

The research operations support all colleagues in BI X who want to gather insights using qualitative and quantitative methods to de-risk innovation efforts. We facilitate research by building strong relationships with third parties, vendors, and internal stakeholders in order to streamline recruiting, innovate in methodology, and enable evidence-based progress.

The contractor will provide the following tasks

• Prepare and consult with the team in the organization and structure of the research operations efforts in BI X by:

• Drafting documentation and templates with diverse methodologies and other information for internal review based on knowledge, experience and desktop research on methodologies

• Prioritizing sprint tasks according to urgency and relevance of tasks.

• Communicate with vendors and internal stakeholders to gather information relevant to the ReOps, such as recruitment, collaboration, new methodologies, and other topics defined in the sprints.

• Consult team members with research and design tasks that involve planning, executing, and reviewing

• Contact potential vendors and evaluate their capabilities to learn what we can do with the vendor in terms of recruitment and test in general:

• Perform desktop research to identify potential vendors

• Prepare a list of capabilities

• Test the platforms with free-trials

• Discuss capabilities with vendors directly

• Update UX-related platforms and tools: building up and structuring the research repository in Dovetail, overlooking users and participants in UserZoom, creating documentation in Confluence.

• Consolidate quantitative UX research efforts by analyzing and delivering recommendations on improvements regarding current quantitative methods, hypothesis testing, metrics-driven product development.

• Advocate for the research operations of BI X to internal and external stakeholders, by presenting ongoing and future work.

Key skills

• English is a must-have

• Get-things-done mentality

• Experience in setting up and conducting quantitative user research

• Experience in qualitative research and behavioral design is a plus

• Experience in using Research Repositories

• Lives an agile and open feedback culture